About Us

Service Quality

There are 7 services attributes that we consentrate to customers : Namely, security, consistency, attitude, completeness, condiition, avaialbility, and training. We also consider size of port, port equipment, proximity of port, port changes, port security, and congestion to our customers.

In our project we always give more attention the quality in marine services like :

• Resources-related dimension: Equipment and facilities availability, equipment and facilities condition, financial stability, shipment tracing capability.
• Outcomes-related dimension: Speed of service performance, raliability of service performance (timeliness of shipment pick-up and delivery), providing service in a consistent manner, shipment safety and security ( loss and damage), reliability of documentation (error free process), competitive price of service.